Shinetech Software

Unlock the Full Potential of Salesforce with Our Expert Services

What is Salesforce?

Salesforce is a powerful cloud-based software platform designed to help businesses of all sizes better connect with their customers. At its core, Salesforce is a Customer Relationship Management (CRM) tool, but it offers so much more:

01

Centralized Customer Data

All your customer interactions, sales figures, and marketing data live in one accessible place.

02

Insights and Automation

Salesforce analyzes your data, providing valuable insights into customer behavior. It also automates many routine tasks, freeing up your team.

03

Collaboration and Efficiency

Teams across sales, marketing, customer service, and IT work together seamlessly on a single platform.

What Can Salesforce Do?

Salesforce offers a wide range of products and services. Here's a breakdown of some of the most popular ones:

Sales Cloud

Marketing Cloud

Service Cloud

Experience Cloud

Commerce Cloud

Shinetech Software: Your Salesforce Experts

If you're ready to implement Salesforce or unlock the full potential of your existing setup, Shinetech provides expert consulting services:

Choosing the Right Fit

Leverage agile frameworks to provide a robust synopsis for strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive.

We streamline your sales, customer service, and marketing processes within Salesforce, maximizing efficiency and customer satisfaction.

We help you define clear business objectives and map them to the right Salesforce features for tangible results.

We leverage both built-in and custom Salesforce functionality to create solutions tailored to your specific requirements.

We develop a user adoption strategy that includes comprehensive training, ongoing support, and incentives to ensure your team fully embraces Salesforce.

Certified Expertise for Tailored Salesforce Solutions

Our team holds over ten different Salesforce certifications, showcasing our diverse skillset and extensive experience. This expertise allows us to tailor solutions perfectly to your needs.

Sample Certifications Held

Admin/Specialist

Salesforce Administrator

Admin/Specialist

Marketing Cloud Email Specialist

Developer

Platform App Builder

Developer

Platform Developer I

Developer

Marketing Cloud Developer

Developer

JavaScript Developer I

architect

Sharing and Visibility Architect

architect

Data Architect

architect

Application Architect

Concultant

Salesforce Business Analyst

Client Success Stories : Our Impactful Solutions

Case1-Customer Loyalty Management in Salesforce: A Retail Success Story

Our Hong Kong-based retail and commercial real estate client sought to enhance customer loyalty through a seamless loyalty program. We implemented Salesforce Loyalty Management to address their challenges, integrating loyalty points, streamlining festive promotions, offering tiered customer privileges, and centralizing system management.
Our agile development approach fostered a collaborative and productive team environment, including Kanban, standups, code reviews, and retrospectives. This resulted in increased customer retention and satisfaction, over 60 successful releases (including the loyalty program and Salesforce Marketing Cloud integration), and a thriving partnership that drives continuous innovation.

Key Features

Key Features

Case2-Customer Service Transformation for an Outdoor Gear Leader

Our client, a leading outdoor gear company, sought to improve their customer service experience. We implemented Salesforce Service Cloud and custom integrations with their e-commerce platform to address challenges like slow resolution times, scattered data, and limited self-service options. This solution included tailored case routing, escalation rules, centralized customer views, and approval processes within Salesforce, along with seamless data flow between systems. As a result, the client achieved faster ticket resolution, improved order tracking, enhanced self-service capabilities, better knowledge management, and increased case handling capacity.

Case3-Transforming
E-Marketing with Salesforce

Our outdoor gear client needed a competitive edge in their e-marketing efforts. We implemented Salesforce Marketing Cloud, integrating it with their e-commerce platform to streamline marketing processes and enhance customer engagement. This solution included marketing automation for seamless customer journeys, a unified customer data view, custom email templates, and the integration of essential transactional data. As a result, the client now delivers a personalized customer experience, enjoys greater marketing efficiency, and benefits from valuable data insights.

Key Features

We provide risk-free Services to our clients

Flexible Contracts

We provide adaptable contracts, allowing you to adjust your team size as your project scales and matures.

Money-back Guarantee

We have full confidence in our capacity to cultivate exceptional developers who, in turn, craft outstanding software. To underscore our commitment, we provide an unconditional refund in the event that you are dissatisfied with the deliverables of the latest development iteration.

1-Week Free Trial

Share with us a specific requirement such as a module or function point that needs further development. You’ll then be able to try our services risk-free for one week to learn about our working methods before signing a final contract.

Contact Us to Start Free Trial

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We’re your dedicated partners, committed to the success and growth of your business.