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A global medical technology manufacturer

A large pharmacy chain achieved full digital transformation

2 → 15

dedicated team growth

50+

releases delivered

5+ years

long-term partnership

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healthcare case

A large retail pharmacy chain needed to modernize fragmented legacy systems across HQ and multiple branches — without disrupting daily operations or retraining staff.

Challenge

01

Multiple outdated systems handled product registrations, inventory, and staff management in silos, making branch communication slow and unreliable.

02

The after-sales workflow was predominantly manual, creating bottlenecks as order volume grew.

03

Any system overhaul had to preserve familiar user interfaces to avoid disruption and additional training costs.

Solution

A phased digital transformation replacing legacy systems with a unified, web-based platform built on modern architecture — maintaining UX continuity throughout.

Tech:

.NET Azure Redis SharePoint

How we worked

01

Replaced fragmented systems with a centralized SharePoint-based platform, enabling real-time communication between HQ and all branches.

02

Built a web-based after-sales system connected to the supply chain, with security pen-testing and modules for data integrity and reliability.

03

Deployed updates sprint-by-sprint with advance client notification, including on-site collaboration in Melbourne to ensure seamless rollout.

Result

The client achieved full digital transformation with 50+ releases over 5 years, unifying operations across HQ and all branch locations.

Internal communication between HQ and branches became efficient and standardized, with no additional staff training required.

The new after-sales system improved customer feedback capture, boosted satisfaction, and significantly reduced manual workflow overhead.

The dedicated team grew from 2 to 15 developers as more departments expanded the partnership scope.

Industry

Healthcare, retail

Services

Custom Development Staff Augmentation

Technologies

.NET Azure Redis SharePoint

Business Impact

ProductivityTime-to-market

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