Our client is a venerable 125-year-old enterprise with deep roots in the US market and strategic operations across Shanghai, Shenzhen, and Hong Kong. As a leader in their sector, they manage a complex web of international supply chains and multi-regional business logic.
Their entire operation relies on a core, custom-built system that has been the backbone of the company for over 20 years. In a business of this scale and history, the technology isn’t just a tool—it is the digital embodiment of over a century of specialized business rules and institutional knowledge.
We transformed the partnership, with our team growing from "explorers" into the client’s sole dedicated technical support function.
Genuine trust has deepened the relationship. In 2023, we performed a two-week on-site visit in the US to further strengthen collaboration.
