Ongoing admin needs
Your team needs help with users, permissions, configuration, and daily platform requests.
Salesforce Support & Managed Services
Salesforce Support & Managed Services
Keep your live Salesforce environment stable, secure, and aligned with your business through ongoing administration, issue resolution, release support, and continuous improvement.
For live Salesforce environments
Salesforce needs ownership after go-live.
This service helps organizations operate and improve Salesforce after it is already in use, especially when internal resources are limited or focused elsewhere.
Issue resolution
Users report problems with data, automation, access, reports, or platform behavior.
Release support
Salesforce releases, changes, and deployments need testing and controlled coordination.
Continuous improvement
Small enhancements and backlog items need steady delivery without a full project each time.
What we manage
Administration, support, release readiness, and platform improvement.
- Admin and user support
- Issue investigation and resolution
- Security and access management
- Release and change support
- Platform monitoring and maintenance
- Small enhancements and backlog delivery
- Regular communication and prioritization
- Continuous improvement planning
Support model
Choose fully managed or co-managed support.
Fully managed
Shinetech handles Salesforce administration, support requests, release support, monitoring, and agreed improvement work.
Co-managed
We work alongside your internal Salesforce team, providing extra capacity, technical depth, and continuity when priorities spike.
Continuous improvement
Support should make Salesforce more useful over time.
Intake
Collect support requests, enhancement ideas, issues, and release concerns.
Prioritize
Rank work based on urgency, business impact, risk, and agreed support arrangements.
Resolve
Handle administration, issues, changes, small enhancements, and release testing.
Improve
Review trends and recommend practical improvements to reduce recurring problems.
FAQ
Salesforce support questions.
What is included in Salesforce managed services?
Services can include administration, user support, issue resolution, release support, platform monitoring, access management, and ongoing improvements.
Can support be fully managed or co-managed?
Yes. We can provide a fully managed service or work alongside your internal Salesforce team.
How are requests prioritized?
Requests are managed through agreed service arrangements, regular communication, and priority based on business impact and urgency.
When should we start with a Health Check instead?
If you do not yet understand the state of your org or what should be fixed first, a Salesforce Health Check is the better starting point.
Related Salesforce services
Use support with assessment, development, and integration work.
Need Ongoing Salesforce Support?
Get reliable administration, issue resolution, and improvement capacity for your live Salesforce environment.